Magicjack .com Consumer Complaints All Reviews

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Magicjack .com Reviews

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  • WORST CUSTOMER SERVICE EVER!!!



    The only way to get assistance is through the chat feature: there is no telephone number available for anything except billing. The operators who handle the chats are extremely rude, and when they decide they don't want to talk with you any more, they simply enter the pre-typed response "Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat" regardless of how much time has passed since your last response. This happened to me four times, including once with a manager, whom I asked for... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    CherryGarcia's Picture   CherryGarcia    0 Comments   Comments
  • no service 8 days for review



    I have had MJ for 3 years with a 6 year license. As of 8 days ago service stopped them saying my account is under review to wait for a email. That was 8 days ago. Still today no service and when I contact customer service chat I get the same story 9-10 times I will have service after the review wait for email then get disconected from chat. This is bull crap when I paid for a 6 year use. Why why why is this going on and where do I go to file class action law suit for them stopping my phone service and causing a great loss of bussiness? someone please help me More...
    (Advertising)
    lagunshy1's Picture   lagunshy1    0 Comments   Comments
  • Magic Jack scams you with renewal dates



    I had to renew my magic jack today as service expired on April, I paid another full year of service to get my service back. It is already June and when I checked my account they put the expiry date on April 2013 and not a year after I paid a full year of service. When I contact customer service, they keep dropping my live chat and finally third rep i talk to tells me that service renews on the date of activation and not when you reactivate. I told them they are cheating customers of their money since I never applied for auto renewal to begin with. I would have gladly paid an extra year... More...
    (Miscellaneous)
    yomama's Picture   yomama    1 Comments   Comments
  • tech support from magicjack.com



    magicjack live support is only an online support. After spending over 5 hours and still not having my problem resolved, the tech rudely disconnected me because I would not ask a friend /family member call me because it was past 12am. to confirm whether my magicjack phone could receive incoming calls. The techs do not appear to be knowledgable, and I felt that i was in an endless loop with the techs repeatingly asking the same questions and having me check the same things a myriad of time. They also could not check my phone themselves because no one at Magic jack had access to a phone. I... More...
    (Miscellaneous)
    clioage16's Picture   clioage16    1 Comments   Comments
  • Usless device



    Two years ago I purchased a MajicJack. The area I relocated to had very limited way to recieve phonelines or internet. So after viewing the majicjjack I assumed that I could save money on hook up fees. In order to enjoy modern things like cable , phone, & internet a satillie for each was needed. After working & saving I finally was able to purchase a sateille for my computor & a majicjack from my local CVS store. Yes, I was able to have my computor hoooked up but the magicjack never was able to be used. Yes, the device was easy to insert but the unused producted was expried. Now... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    robinapple123's Picture   robinapple123    1 Comments   Comments
  • Dishonorable business practices



    I signed up with MJ in 2008. The device never worked properly and , even though I was assured there would be no problems, it was blamed on the fact that I was using it on a Mac. I was also promised the ability to get a Canadian number and that took nearly 2 years to happen. With still no decent functionality I loaned it to my son who eventually misplaced it. When I looked into a replacement, I was told they could replace but if I wanted the new MJ+, I would have to pay full price. I got the MJ+, which came with a one year of service, and opted to purchase the additional 5 year. MJ... More...
    (Miscellaneous)
    BasicWorks's Picture   BasicWorks    0 Comments   Comments
  • "HIGHER DEPT." excuse scam



    I have tried to find out why my MJ (annual cost already paid by credit card)shows that it is expired. It will not allow me to charge on another credit card/use MJ at all. Contacting "customer service" means typing questions to someone who makes the customer wait for an answer (eventhough they are among the 10% elite), & then customer is told that someone in the HIGHER DEPARTMENT will e-mail an answer. Hasn't happened! Hours spent on this,no cust.serv, no satisfaction. More...
    (Miscellaneous)
    zmarzbarz's Picture   zmarzbarz    1 Comments   Comments
  • Retired Homeowner



    My Magicjack suddenly stopped working, and I found this "Beta" screen that was trying to sell me more services, so I thought my "year Of Service" included with my purchase was up, so I went to register for the new year. I laboriously typed in all my information - THAT THEY HAD ON HAND - and they tried to charge me over $41 for something that was supposed to cost less than $20. When I looked for a phone #, THERE WAS NONE. So I called The"live chat," Itried to talk to "Amelia" and "Nancy," and they both broke the connection without responding... More...
    (Home Improvement)
    kenburk616's Picture   kenburk616    1 Comments   Comments
  • Tech support



    Have had MagicJack for 3 years. The quality of the phone call varies from just O.K. to horrible. When you contact tech suport, which you can only do by computer chat, get ready to spend from 2 to 8 hours on the computer. And after going through a bunch of useless steps on your computer, your Magic Jack still sounds like shit.I was stupid enough to buy it for 5 years, because of the price break.What a waste of money and time.Too bad good idea that they want make work. More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    panamasal's Picture   panamasal    1 Comments   Comments
  • very poor customer service



    i signed up for the magic jack and after repeated attempts they took my order for one year only, whereas i wanted it for 5 years. the difference being one year is 40$ and 5 year was 60$ or 69$ but they took the more profitable rate. not a big deal, but i had consistent problems with the service: QUITE OFTEN i get complaints that they cannot hear me, and many times i cannot receive calls. they refuse to give the customer service no. and force u to go thru chat format which takes a lot of time. cust. service is NOT fully informed what is going on, perhaps these are min. wage high schools... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    reuben's Picture   reuben    0 Comments   Comments
  • don't buy



    I ordered the magicjack on line and was told that I have 30 day trail period before I will be charged for it but as soon as I received it the money was removed from my account. I tried to find a phone # but there is none I spent 45 minutes on the chat line trying toget this fixed I was sent to 3 different operators,I still so not have the credit for magicjack but they sent me an e-mail that they received th magicjack back. I wil not advice any one to purchase this product. More...
    (Internet - Sponsored by DIRECPATH)
    pfmcleod's Picture   pfmcleod    0 Comments   Comments
  • tech support again



    I received a reply to my complaint i posted here. Dear L and L, This is Richard writing you from magicJack Support. We noticed your complaint on a tech forum and we would like to extend our apologies. I can assure you we have not taken any action to block e-mails from you and we will take a look to see why you received that message when you tried to e-mail us. If I understand it correctly, you still experience problems dialing the Canadian number you provided to us. Also, you are experiencing another issue. Could you please let me know in detail what that other issue is and I will... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    LLnLL's Picture   LLnLL    1 Comments   Comments
  • Bad product – no support



    Bad performance – worse customer support Had the MagicJack for several months now. The audio stopped working on most of the calls placed and received. Can’t hear incoming calls and can’t hear outgoing calls. This renders the MJ useless. Spent several hours with customer support. They are unable to resolve and unable to escalate and unable to do anything now. Now when I ‘chat’ with customer service they are unwilling to help. They tell me I am out of options. They will not refund me for the 5 years of service I purchased and they do not participate in... More...
    (Internet - Sponsored by DIRECPATH)
    bb22's Picture   bb22    5 Comments   Comments
  • disappointed



    We ordered direct and by the 4th month we had phone problems. Called co. only to be put on hold, then ignored. it Messed up our phone service. Removed it after other communication problems. our Phone co. reinstalled our line and service. We have been had for 29.99, and speaking with our local Walgreen's Mngr. for better contact direction, Arthur advised we recontact you for a refund. We may also get a full refund here, if you OK this at the NW Expressway/Council Store. Thanx More...
    (Internet - Sponsored by DIRECPATH)
    not4usagain's Picture   not4usagain    3 Comments   Comments
  • Caller ID Feature does not exist



    I have spent over 8 hrs chatting with their tech support, they do no have any phone number to call, trying to make Caller ID work, thought it was a technical problem with my magicjack, finally their tech support admitted they do not have Caller ID, first of all, no Caller ID feature in their Outbound calls, secondly, Incoming call will have Caller ID info if you enter caller Info yourself into their Soft Dial Pad shown in you PC, as you can see, that is not Caller ID. Magicjack is misinforming customer to sale their product. More...
    (Internet - Sponsored by DIRECPATH)
    jorge's Picture   jorge    2 Comments   Comments


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